We hope you are happy with your purchase. If you are not, just return the product to us within 14 days of receipt in its original packaging and we will refund you the price of the goods only to the original credit or debit card used.
Return costs are at your expense and we would recommend you obtain a free ‘proof of postage’ receipt from your Post Office. You must package the goods appropriately to ensure that they are returned in perfect condition as they are your responsibility until they reach us.
We will exchange any faulty goods at our own expense. This guarantee does not affect your statutory rights.
Under the Distance Selling Regulations 2000, if you buy online you have the right to a full refund if you request one in writing within 7 working days of receipt.
We make every effort to ensure all orders that we send out are in perfect condition, and each one is checked before delivery. However, if you have received a faulty item please let us know within two working days of receiving your order. You can contact us on 01752 204060 or email us at firstname.lastname@example.org.
We will then arrange to swap the item for a working version while collecting the faulty item (for larger items) or supplying a pre-paid mailing bag (for standard and smaller items).
*Some of our pillows are sealed in plastic bags with "non-returnable if opened" stickers. We cannot offer refunds on these products.