Mainland UK Delivery
|Delivery Option||Delivery Time||Tracked||Signed For||Cost|
|Royal Mail First Class||2 - 3 Working Days||No||No||FREE|
|Next Working Day (Orders under £20)||Next Working Day||Yes||Yes||£9.00|
|Next Working Day (Orders over £20)||Next Working Day||Yes||Yes||£8.00|
We offer a range of international delivery options and can deliver to most countries in Europe and around the world. Delivery prices for these countries will be automatically calculated at the checkout when you choose your delivery address.
How quickly will my order arrive?
We are open Monday to Friday so orders can only be dispatched on these days.
Orders sent using Royal Mail 1st Class will arrive in 2 - 3 working days (including Saturday) from dispatch.
Next day deliveries will arrive next day for orders placed before 12 noon. Orders placed after 12 noon on Friday will be dispatched on Monday to be delivered on Tuesday before 1pm. Next day orders placed after 12 noon on Thursday will be dispatched on Friday and will arrive on Monday.
How can I track the progress of my order?
We will send emails to keep you notified of the status of your order. In the confirmation of shipping email we will include any tracking numbers where applicable.
Which days will my order be delivered on?
Royal Mail 1st Class deliveries are made on any day excluding Sunday. Next day deliveries are Monday to Friday only.
My order arrived damaged what shall I do?
Do not accept any goods damaged in transport - notify us immediately and we will arrange for a replacement to be sent out at no extra cost. Unfortunately if you accept them then we cannot be liable for any additional costs.
What happens if I'm not in when my order is delivered?
For orders sent via Royal Mail 1st Class please use special instructions to leave notes for courier. Orders sent using the next day service must be signed for and a card will be left to rearrange delivery.
How carefully are items packed?
Smaller items are packed in a padded envelope, larger items are carefully packed in mailing boxes with protective foam.
Special delivery instructions
If you have any special instructions for delivery, please include them in the 'special instructions' box at checkout.
I have a query regarding my order?
If you have any queries regarding your order or delivery, please contact us on 01752 204060 or email us at firstname.lastname@example.org.
We hope you are happy with your purchase. If you are not, just return the product to us within 14 days of receipt in its original packaging and we will refund you the price of the goods only to the original credit or debit card used.
Return costs are at your expense and we would recommend you obtain a free ‘proof of postage’ receipt from your Post Office. You must package the goods appropriately to ensure that they are returned in perfect condition as they are your responsibility until they reach us.
We will exchange any faulty goods at our own expense. This guarantee does not affect your statutory rights.
Under the Distance Selling Regulations 2000, if you buy online you have the right to a full refund if you request one in writing within 7 working days of receipt.
We make every effort to ensure all orders that we send out are in perfect condition, and each one is checked before delivery. However, if you have received a faulty item please let us know within two working days of receiving your order. You can contact us on 01752 204060 or email us at email@example.com.
We will then arrange to swap the item for a working version while collecting the faulty item (for larger items) or supplying a pre-paid mailing bag (for standard and smaller items).
*Some of our pillows are sealed in plastic bags with "non-returnable if opened" stickers. We cannot offer refunds on these products.