Privacy Policy

CosyCo is committed to protecting your privacy and ensuring that your information is secure.

Site Security

When you order or register your details with us, we use a secure server. Any data you give us is encrypted using a ‘Secure Socket Layer’ (SSL) session. SSL is an industry standard and is one of the best ways to ensure internet messages are not intercepted. We use 128 bit internet encryption technology to protect sensitive or personal information that is used on this site.

Credit/Debit Card Security

All credit/debit card details are encrypted. When you shop on our site, we will ask you to input and will collect personal information from you such as your name, email address, billing address, delivery address, telephone number, product selections, credit card or other payment information. Our payments are handled by Sage Pay, a leading UK PCI DSS compliant payment provider so we do not store your card details on our systems. To ensure that you are in a secure area of our site, please check for the closed padlock or unbroken key in the bottom corner of your browser. The URL will also have the ‘s’ for ‘secure’ after http, when you enter your information and go to the payment page at checkout. 

Privacy Policy

CosyCo fully respects your right to privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998. You can browse our website without disclosing your personal information. All transactions that you initiate with CosyCo on this website are confidential and will be held securely in accordance with English Law.

We may use information held about you either to process your online order or to provide you with the most efficient service possible. The information collected may be used to personally keep in touch with you and to let you know about any promotions that we may carry out. We may also collect this data to perform statistical analyses in order to improve the functionality of our site for our users.

You can request that we stop using your information at any time by writing to us or sending us an email to sales@cosyco.co.uk. CosyCo may revise this Policy and Terms & Conditions at any time. Users should check periodically. Entering the website will constitute your acceptance of these terms and conditions, including recent changes, whether or not you choose to review these changes. 

Use of your information and your preferences

We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and site use which enables us to improve the service we provide. This data is stored on Google Analytics in an anonymised format (it cannot be traced back to the individual registered user). We May use your information to:·

  • Personalise our service·
  • Detect and prevent fraud.·
  • Send you offers and news about our products
  • To verify your identity and prevent or detect fraud.
  • We will communicate with you by using your contact details·
  • Conduct administrative or operational tasks relating to our websites. 

Disclosures of your information

We will never pass your personal information to anyone else, except where we are required or permitted to do so by law,

Links to other web sites

Our web site may contain links to other web sites which are outside our control and are not covered by this Privacy Policy.

Cookies

"Cookies" are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. We use cookies to help your cart remember what you what to buy, to simplify the logging on process for registered users, to help ensure the security and authenticity of registered users and  to provide the mechanisms for online shopping.Non-registered visitors of the site are sent anonymous cookies to keep track of their browsing patterns and build up a demographic profile.  You must have cookies enabled if you want to shop online at our store. 

Opt Out If you have chosen to sign up for our optional newsletter you can choose at any time to "opt out" of receiving the newsletter and any further communication by emailing: sales@cosyco.co.uk  If you have any questions or need any advice, please contact us by email at sales@cosyco.co.uk or telephone on [+44 (0) 1752 204060] (Monday – Friday 8.45am – 4.45pm) or in writing to CosyCo Foams, Eastern Wood Road, Langage Industrial Estate, Plymouth PL7 5ET.

sales@cosyco.co.uk | 01752 204060